southwest.com
“What began as a small Texas airline” is now one of the most popular and highest rated in customer satisfaction, the Southwest. With over 500 aircrafts, and a relatively young fleet that averages 9 years of age, Southwest is about technology progression and customer satisfaction while delivering “a sense of warmth, friendliness, individual pride, and Company Spirit.”
Southwest Airlines practices these qualities in a number of ways: up to two check-in bags without fee, no change fee, no window/aisle fee, no curbside checking fee, no phone reservation fee, no snack fee, and no fuel surcharge. Through Southwest.com, you can sign up for exclusive flight discounts or purchase/check-in/modify travel itinerary as needed. Remember, all this is free to use at no cost to you!
aa.com
As an original American classic, American Airlines has now grown up into an international carrier that reaches to all corners of the world. Carrying more passengers between the US and Latin America than any other airline, American Airline has got a stronghold on the trans/inter/intracontinental market. With their newly added international business class, American Airlines can be seen constantly upgrading and accommodating to customer needs. Through AA.com, members can earn mileage points as well as book brand name hotel/car rentals under its reliable service. American Airlines doesn’t stop there though; holiday and/or last-minute gifts are also available through the e-shopping mall on its site. With a strong focus on technology, flight purchases are all available via online.
delta.com
Delta has single-handedly become the airline that services to more worldwide destinations than any other global airline, offering flights to 462 worldwide destinations in 98 countries. With an easy and very accessible SkyMile point system, customers can now reap the benefits of both Delta loyalty and prestige. With a SkyMile profile, customers receive fare sales, partner offers, updated SkyMile statements, e-mail/text message about booked flight, and preferred seat assignments. Even if you are not yet part of the SkyMile team, be sure to check out the Delta website which offers exclusive special deals and offers. Due to Delta’s renowned brand-name, Delta has partners in Car Rental and Hotel industry. It’s truly a one-stop shop at Delta.com!
united.com
Operating nearly 3,000 flights a day, United Airlines services to more than 200 U.S. domestic and international destinations. As one of the largest international carriers with key global air rights in the Asia-Pacific region, Europe and Latin America- United Airlines is a prestigious and long trusted brand Airline.
United Airlines is also a part of the world’s first and largest air alliance. Star Alliance provides connections for United Airlines customers to over 900 destinations in 162 countries worldwide! Specialty services include the frequent flyer program, Mileage Plus, Member lounge, and the Red Carpet Club. Tracing back to its roots to the oldest commercial airline, United Airlines is a historical legacy! An American classic, United Airlines’ slogan is a simple and clear calling: “It’s time to fly”.
usairways.com
For affordable airline tickets and last minute airfare to destinations all over the world, US Airways is the way to go! As the fifth largest domestic airline, USAirways makes safety and satisfaction of customers their specialty and priority. That’s the reason why US Airways, US Airways Shuttle, and US Airways Express operate a whopping total of 3,700 flights a day and service more than 230 communities across the US, Canada, Europe, the Caribbean and Latin America. The joint effort of USAirways, the US Congress, and the US Department of Transportation has created Customer First, the national standard for customer service.
USAirways is also a member of the Star Alliance network, passing down its even wider range of destination choices to its customers.
nwa.com
Northwest Airlines is a subsidiary of Delta air, a major US airline that also operates transatlantic flights. As the world’s sixth largest airline, Northwest is the service customers choose for their sky-high travel plans. With NWA.com, customers can now manage their contact information, register to receive Travel Alerts as well as have flight status & check-in notifications delivered straight to e-mail or cell phone. Travel Alerts is an immensely popular tool, informing customers of flight cancellations, schedule change, elite updates, and departure status.
Northwest Airline has also teamed up with MLT Inc, one of the largest vacation wholesale companies in the United States. Through their joint cooperation, NWA offers WorldVacations packages, “leisure fares to several domestic and international destinations”. Travel to US, Canada, Mexico, Caribbean, Europe and Asia through featured discounted air packages via Northwest Airlines!
continental.com
Voted five years in a row as the No. 1 Most Admired Global Airline by FORTUNE magazine, Continental boasts merits untouchable by other airlines. As the fourth largest airline in the United States, Continental Airlines is a certified major international service that operates flights from US, Canada, Latin America, Europe, and the Asia-Pacific regions. Soon to be a member of Star Alliance, and already a participant in SkyTeam, Continental believes in providing the best service and wide-varying options to its customers. Through Continental, find exclusive deals on airline tickets as well as vacation packages, travel deals, and car rentals. An inclusive service, Continental.com is the one-stop spot for all travel services!
Jetblue.com
Low-cost jetting and superior customer service is the driving success behind JetBlue Airways. As an atypical “flying” experience, Jetblue prides itself of its “jetting” service that comes with 36 channels of free DirectTV at every seat, 100 channels of XM radio, complimentary snooze kit, free unlimited snacks, lots of legroom, and comfy leather seats. From cruises to vacation packages, hotel to car rental accommodations-Jetblue offers all of the above travel deals!
Jetblue’s affordable costs comes from the idea that empty seats equal non-profit, so offering the seat tickets at low costs means overall satisfaction by both parties. Featured web fares by JetBlue include holiday deals and weekend sales, making Jetblue a bookmark-worthy service!
AlaskaAir.com
For the highest customer satisfaction “among network carriers in North America”, Alaska Air grabs a hold of the prize! In 2008, J.D Power & Associates recognized Alaska Airlines for its outstanding service- while Freddie Awards had already dubbed Alaska Airlines for numerous consecutive awards regarding Program of the Year, Best Elite-Level Program, and Best Website. The prestigious and quality service of Alaska is the rave of all experienced travelers!
With a great Frequent Flier Mileage Program to match, Alaska Airlines loves to show customer appreciation with an accessible point system and frequent flier privileges. As a pioneer in web-check in, Alaska has also been awarded “Best Airline Innovator”. With top value in cost regarding ticket, seat comfort, legroom, food & beverage- Alaska has the vote of over 20,000 passengers (data of 2007-2008)!
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